Effective April 14, 2023
Types of Information We Collect
We may collect the following types of information about you (collectively, “Personal Data”):
Traffic Data: We may automatically track and collect the following information (“Traffic Data”) when you visit or use the Novadontics Site: your domain name, Internet Service Provider, browser type and version, pages viewed, information accessed, and the Internet Protocol (IP) address you use to connect to the Internet. Traffic Data is anonymous and does not identify you personally but is helpful for improving our services and the Novadontics Site.
Personal Information: To access certain features and services of the Novadontics Site, you may be required to provide us with information that is specific to you and identifies you personally (“Personal Information”). Personal Information may include without limitation:
How We Collect Your Personal Data
While using our services and the Novadontics Site, we may ask you to provide us with certain Personal Data that can be used to contact or identify you, your household or your electronic device. We may also collect your Personal Data from third parties. Some specific ways we collect Personal Data include, without limitation, when you:
We also collect and use Personal Data as a service provider on behalf of a dentist or dental specialist, professional, provider, organization, or agent or affiliate thereof (collectively, “Dental Providers”) who have registered and/or subscribed to our services (a “Novadontics FAD Provider”). We may also collect Personal Data of individuals from users who utilize our services and the Novadontics Site (i.e., when someone is booking a dental appointment on behalf of another). Please do not share Personal Data of other individuals with us unless you have their permission to do so.
How We Use and Share Personal Data
We may use Personal Data to perform our services and to communicate with you about our company, products, or services, including for scheduling appointments, billing for services, sending requested information or responding to your inquiries or other feedback. By using our services and the Novadontics Site, you acknowledge and agree that we will be transmitting certain of your Personal Data electronically, and that we may use some of your identifying Personal Information (name, phone number, email and age), to send you additional communications related to our service or the service of Novadontics FAD Provider.
We may also use your Personal Data to customize and tailor your use of our services and to manage and improve the Novadontics Site and our services, products, business, customer outreach, advertisements, events, and promotions. We may also use your Personal Data to maintain the security and integrity of the Novadontics Site and our service, systems, operations, and products and to prevent and address fraud, unlawful access, and breach of our policies and terms.
Your Personal Data may also be used by us to comply with a contractual, legal or regulatory obligation, contractual obligation or to as is necessary to protect someone’s life or to pursue legal matters.
Generally, we do not share any Personal Information with advertisers or other third parties outside of our services. However, we may aggregate your demographic data with that of other users of the Novadontics Site, removing any personal identifiers, and share such aggregate, anonymous information with partners, market researchers, and other third parties. We may also share your Personal Data to:
When we receive certain health information, we may do so as a “business associate” of a Novadontics FAD Provider under an agreement that, among other things, generally prohibits us from using or disclosing health information in ways that are not permissible by the Novadontics FAD Provider itself, and requires us to implement certain measures to safeguard the confidentiality, integrity, and availability of this type of information. Applicable business associate agreements generally permit us to use and disclose your personal health information (1) to perform functions or activities on behalf of, or provide services to, the Novadontics FAD Provider, in connection with their role in underwriting dental benefit coverage and administering dental benefit programs and claims, or as otherwise permitted or required by law including HIPAA; (2) for our proper management and administration or to fulfill its legal responsibilities; (3) to perform data aggregation services in order to provide analysis relevant to the health care operations of a Novadontics FAD Provider; or (4) to create de-identified data. Where your dental coverage benefits are underwritten or administered by a Novadontics FAD Provider, we may collect, use, and disclose your personal health information consistent with the HIPAA Notice of Privacy Practices pertaining to your dental plan.
You can set your browser not to accept cookies, however, in a few cases, some of our websites features may not function as a result. For further information, visit allaboutcookies.org
Privacy Policies of Third Parties and External Links
How We Keep Your Personal Data Secure
We know how important it is to keep sensitive personal information secure. As health care technology advances, cybersecurity becomes increasingly essential. This is why Novadontics® has taken reasonable measures to strengthen our cloud-based datacenter and protect it against unauthorized access and data breaches. Novadontics® uses a HIPAA-certified cloud datacenter that is protected by physical security measures that combine high-technology and traditional security measures to protect sensitive personal information. The facility is carefully monitored for potential threats by expert cybersecurity personnel. All cloud data is protected by multiple layers of security, including redundant firewalls. Daily backups are performed, and data is stored in a secure off-site location, allowing for data recovery in the case of a catastrophic event or natural disaster.
The Novadontics Site is intended for general audiences and are not directed to children under 18. We do not knowingly collect Personal Data from children under 18 without receiving parental or guardian consent. If you become aware that a child has provided us with Personal Data without parental or guardian consent, please contact us. If we become aware that a child under 18 has provided us with Personal Data without parental or guardian consent, we will take reasonable steps to obtain such parental or guardian consent, or remove such information and terminate the child’s account (if applicable).
California Residents: Your California Rights
Under California Civil Code section 1798.83, California resident have a right to request a list of all third parties to which we, during the immediately preceding calendar year, have disclosed certain Personal Data for direct marketing purposes. Except as it relates to our rending of services to Novadontics FAD Providers, we do not share Personal Data about you with any third parties for their own marketing purposes. We are only required to respond to such a request once during any calendar year. To make such a request, you should contact us as listed below. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information sharing that is covered will be included in our response.
We do not currently actively respond to “Do Not Track” browser signals or mechanisms that indicate a request to disable online tracking of individual users who use our sites and services.
In general, we use these technologies to remember you when you return to our sites, to understand and analyze trends, to monitor usage and administer the sites, to learn about user behavior on the sites and gather demographic information about our user base as a whole, to customize content or offers on our sites and through our services, and to conduct research to improve our sites, content, and services. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. You may set the DNT signal on your browser so that third parties (including advertisers) know you do not want to be tracked.
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints regarding the Novadontics Site with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Sacramento, California 95834, by telephone at (916) 445-1254 or (800) 952-5210, or by email to email@example.com.
We may limit the availability of the Novadontics Site and services to any person or geographic area at any time. If you access the Novadontics Site or service from outside the United States, you do so at your own risk.
IF YOU ARE A USER ACCESSING THE NOVADONTICS SITE AND/OR OUR SERVICES FROM ANY OTHER COUNTRY WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE AND DISCLOSURE THAT DIFFER FROM THE LAWS OF THE UNITED STATES, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE NOVADONTICS SITE AND/OR OUR SERVICES, YOU ARE TRANSMITTING YOUR PERSONAL DATA TO THE UNITED STATES AND YOU CONSENT TO THAT TRANSMISSION. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL DATA MAY BE TRANSMITTED TO AND PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL DATA MAY BE LESS STRINGENT THAN IN YOUR COUNTRY.
How to Contact Us
Traffic Data: We may automatically track and collect the following information (“Traffic Data”) when you visit or use our site: your domain name, Internet Service Provider, browser type and version, pages viewed, information accessed, and the Internet Protocol (IP) address you use to connect to the Internet. Traffic Data is anonymous and does not identify you personally but is helpful for improving our services.
Cookies: We also may use “cookies” on this site. A cookie is a piece of data that helps us improve your access to our site and identify repeat visitors to our site. For instance, cookies may be used to identify you so that you do not have to log in with a password more than once, thereby saving you time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Personal Information: To access certain features and services of this site, you are required to provide us with information that is specific to you and identifies you personally (“Personal Information”). Personal Information may include: contact information (such as your name, phone number, mailing address, and email address); financial information (such as credit card and account numbers); and demographic data (such as zip code, gender, and age). If you communicate with us by email or complete online forms, any information provided in such communication may be collected as Personal Information.
We may use Personal Information to communicate with you about our company, products, or services, including for fulfilling orders, billing for services, or sending requested information. We may use your demographic data to customize and tailor your use of our services. We also engage other companies, individuals, and affiliates to perform certain functions and services for you, such as processing credit card payments. We do not share any Personal Information with advertisers or other third parties. However, we may aggregate your demographic data with that of other users of the site, removing any personal identifiers, and share such aggregate, anonymous information with partners, market researchers, and other third parties.
Never switch between clunky, outdated softwares again. Instead, manage your entire dental practice from the cloud—more affordably and efficiently